Simply click on the "Forgot your password?" link on the Login page and we will email you the password hint (first 4 characters of your password). If you still cannot remember your password, please contact us to reset the password. A system-generated password will be sent to your email address. However, your account will be suspended if you attempt to login with the wrong password five consecutive times. Please contact us to reactivate your account.

To change any of your details you need to:

1. Login to sasa.com "my account" (using the email address registered with us)
2. Click on "edit profile"
3. Overtype on the fields you would like to change and click "submit"
4. You will receive a verification email at new email address. Please click the link in the email to activate your new email address.

Remember, if you've changed your email address or password, you'll need to use these the next time you log in. Please note that all your e-newsletter subscriptions and order confirmations will be sent to your new email address.

You can choose to save your delivery information and/or your credit card details during the checkout process so that the system will automatically complete such information in your next purchase. If you would like to clear such information saved in our system, you can do so anytime by clicking the button at the bottom of the "edit profit" page in "my account" to clear your saved delivery address or clear saved credit card details.

If you are always buying the same things on sasa.com, you can find your previous order in "my account > order history", click on "details", and you will find a "copy order" button. Once you copy the order, all the products you have purchased in the previous order will be put in your shopping basket and you can proceed checkout immediately.

As a sasa.com customer you will be able to track the status of your order. You can click the hyperlink on Dispatch Notice for the shipping details.

Now, sasa.com makes it convenient for you to shop and save your favorite products for a later purchase.

You can save up to 20 beauty products in "My Favorites" list. The beauty products you love and want to replenish are at your fingertips to buy when you need them. No more searching for products you need each month, just select those items from "My Favorites" list and checkout.

To create or modify "My Favorites" list, you will need to register as a sasa.com member and login. To add items to your list, just search for the item you want and click "Add to my Favorites" on the product detail page. This will automatically add your favorite item to your list. To modify your list, just login and click the "My Favorites" link to manage your Favorites List. You can remove items by clicking remove button located next to the product. When you are ready to purchase the items, just place them in your basket. Shopping has never been so easy!

Should the product that you would like to buy is temporarily out of stock, you may click the "Product Alert" button on the product detail page to save it in "My Product Alert" list. Once these products become available again, we will notify you by email. Please note that when the email is sent, the item will be removed automatically from your "Product Alert" list.

To modify your list, just login and click the "My Product Alert" link to manage your list. You can remove items by clicking remove button located next to the product. You can save up to 20 products for product alert.

To view your Bonus Points balance, just login to "my account". Your Bonus Points will be valid till 31 March every year and you will start a new Bonus Points program from 1 April afterwards. The expiry date of your Bonus Points is shown on the "my "account" main page.

Please note that all orders placed before December 2004 do not entitle to any Bonus Points.

The Sa Sa Group, has trained over 1000 beauty consultants throughout Asia to assist customers at our retail stores. These consultants undergo extensive training in skin analysis, product knowledge and now internet training so as to ensure a highest level of customer service is available at all times. You may want to recognize the efforts of our beauty consultants' efforts in introducing you to our products and services on the Internet. If so, please type in your beauty consultant number in the box indicated on your shopping profile. Sasa.com will pass on your thanks accordingly. You will not be charged in any way for doing so.