Should you have any enquiries about the Order status, please log in “My Account” and order tracking number could be found in “Order History”; you will be redirected to corresponding postal websites by clicking on corresponding order tracking numbers.


frequently asked questions

question: How long is the expected delivery time?   >> answer
answer:

	Hong Kong	International region 1 for deliveries to South East Asia	Australia, New Zealand & USA	International region 2**	International region 3***
Shipping Method
Standard Shipping #	-	-	14 - 21 Business Days	14 - 21 Business Days	14 - 21 Business Days
Expedited Shipping #	2 - 3 Business Days	5 - 7 Business Days	5 - 7 Business Days	5 - 7 Business Days	7 - 14 Business Days

** International region 2 : for deliveries that excludes areas such as Australia, New Zealand, USA, International Region 1 & International Region 3
*** International region 3 - for deliveries to Albania, Belarus, Bosnia, Bulgaria, Croatia, Herzegovina, Latvia, Lithuania, Montenegro, Russia, Serbia, Slovakia or Ukraine
## Since some of the customs authorities (for instance, UK, France, Germany or Spain) may take a relatively long time for customs clearance and inspections, the delivery time of some orders may take 4-6 weeks.


question: How to track my orders?   >> answer
answer:
As a sasa.com customer you will be able to track the status of your order (except COD orders). Please find out the order tracking ID in "my account > order history > details > Tracking ID" and then check your order status.


question: Why is there no checking record /no updated information to be found in postal company's website?   >> answer
answer:
Postal company will not upload any delivery status information until the completion of customs clearance and inspection procedures. Thus, no record to be found when the delivered item is undergoing the customs clearance procedures.
Besides, since information displayed in the “Online Inquiry” session is uploaded and updated by postal company in different network nodes, the upload time is slightly different for different postal companies as well.

** “Online Inquiry” is only available for order with Expedited Shipping; Only limited information is provided to order with Standard Shipping.


question: How long does it take for the customs clearance and inspections?   >> answer
answer:
Customs clearance and inspection is required for overseas delivery from Hong Kong, it generally takes 3- 7 business days for the entire procedure (Actual time may vary due to different customs policies).
Since some of the customs authorities (for instance, UK, France, Germany, Spain or Russia) may take a relatively long time for customs clearance and inspections. Should you encounter any difficulties, please "contact us" for assistance.
## For details, please check “Customs & Tax” & “Delivery Time”


question: What should I do if the order has passed the scheduled delivery date?   >> answer
answer:
If the order has passed the scheduled delivery date, we suggest that you should check for the latest update from the corresponding postal website. Since most of the postal websites only provide order status information of Expedited Shipping and limited information is provided for those with Standard Shipping. It is suggested that you should try to reach the local post offices for the delivery enquiry.

Should you still have any problems on your delivery, please feel free to contact us.
(*Tracking service for Expedited Shipping takes about 2-3 weeks; tracking service for Standard Shipping takes 6-8 weeks.)

Postal Companies	Contact
DHL	<Website> http://www.dhl.com/en/express/tracking.html <Contact> http://www.dhl.com /en/contact_center/contact_express.html
AFL (Only for deliveries to USA)	<Website> https://www.myib.com/ <Contact> https://www.myib.com/tracking/
AFL-AU (Only for deliveries to Australia)	<Website> http://auspost.com.au/track/ <Contact> https://auspost.com.au/help/#/help_and_support
Hongkong Post	<Website> http://app3.hongkongpost.hk/CGI/mt/c_enquiry.jsp <Contact 24 Hour Enquiry Hotline> http://www.hongkongpost.hk /chi/contact/index.htm
SingPost	<Website> http://www.singpost.com/ <Contact> http://www.singpost.com/customer-care.html

If you want to check the order payment status, please login “My Account” and check the Payment Status” in “Order History”. In order to complete the payment procedure, please click on “Pay Now” button and select the corresponding payment method and submit the information according to instruction. Please be noted that the “Pay Now” button can only be functioned in every 15 minutes. Order status will be updated within 15 minutes after the successful transaction. (If PayPal or any other below the line payment methods is selected, the confirmation of transaction may take longer time. Should you have any enquiry, feel free to contact us for details.)


frequently asked questions

question: What is the meaning of “Verifying Transaction Record” displayed in the order status in My Account?   >> answer
answer:
“Verifying Transaction Record” means the system is verifying the transaction record for your purchase. Once the verification process is completed, the order status will be automatically updated to “To be packed”. For individual cases that fail to pass the verification process, an email with “Verifying Payment” will be issued to you, requesting you to submit corresponding information.

question: I receive an email with “Verifying Payment”, what does that mean?   >> answer
answer:
In order to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity, as part of order processing procedure, sasa.com screen all orders and reserve the right to withhold or refuse processing any orders due to suspected fraud or unauthorized or illegal activity. In some cases, we may request a copy of your credit card statement through fax or email to verify your payment, or our Customer Service representative may call you at the phone number you provided to confirm your order. We also reserve the right to disable any member accounts or refuse to ship to certain addresses in case of suspected fraud or unauthorized or illegal activity. For more details, please read our email notification and browse sasa.com website for the “Fraud protection” session in the “Help”.

question: When will the ordered items be shipped after placing order?   >> answer
answer:
The majority of our orders will be shipped within 1 - 2 business days after the payment is verified. For individual cases, an email with “Verifying Payment” will be issued, requesting you to submit corresponding information. If the product you ordered is out of stock, our Customer Service representative will notify you by email with “Awaiting Stock” message for further arrangement. In order to facilitate the entire work process, we suggest that you should reply the email according to the instructions stated so as for our follow-up.

title *	Miss Mrs. Ms. Mr.
first name *
last name *
email address *
delivery location *
order number *
Please enter your questions or comments here *
IMPORTANCE: Most of the email service providers and software provide an automatic spam filtering functions to protect users from email virus and junk mail. Message delivered by us might be wrongly determined as spam mails due to the auto spam-filtering. If you do not receive any replies from us after submitting email through “Contact Us” in one week, please contact us again by email so that we could reach you by other means.